As a much-admired leader in the business community, I had a chance to interview Patty to find out how she's running her company to make it so successful.
What's the most important aspect of running a successful business?
PMSI takes great pride in our employees and the relationships we keep with them over the years. Most of our employees have been with the company for several years, with many of them being around for 15 or more! We pride ourselves on employee retention and knowing that our customers will see the same faces at each of their appointments and that they will talk to familiar voices when they call the office.
Who are the leaders in your business?
At our Ashburn office, we have Mike Bean, our service manager who has been with PMSI for 23 years! Mike came to us as a young man just looking for a job, and ended up being one of the most valued employees in the company. He has built and maintained valued relationships with our customers and has become a customer favorite over the years. Mike is a well-respected manager who works hard to keep the respect of his employees and spends extra time volunteering for the company during weekend events and trade shows. On the other side of things, we have Jeff Houk as the head of the sales team in Ashburn. We have been lucky enough to have Jeff around for the last 17 years and are very fortunate to have him as a leader for the company.
Tamika McDougal is the office manager at the Ashburn office and has been with us for almost ten years. Tamika was referred to us by a friend of the family and instantly became a part of the PMSI family. We have watched her two sons grow up and have watched her progress over the years, starting as an administrative assistant and eventually being promoted to management. We are looking forward to another ten years with Tamika on our team!
Tim Foley has been the sales manager at our Fairmont branch for 16 years. Tim has developed and maintained strong relationships with the entire Fairmont, WV area and has helped to develop PMSI’s name in that territory. Tim later helped the company by referring his daughter, Shayna as an office assistant, who later was promoted to office manager and has held that position for the last three years. While working at PMSI, Shayna got married and welcomed a beautiful baby girl into her family! Both Tim and Shayna are irreplaceable members of the PMSI staff and the Fairmont branch is lucky to have them. The Fairmont office also has the service manager, Jeff McKenzie who has been with us for 23 years.
Why is "family" important?
PMSI has a strong focus on family, so much so that we have quite a few family members that work for us. We have brothers Mike and Greg Bean and Mike’s wife Tina, brothers Chris Hill and Adam Sims, father and daughter Tim Foley and Shayna Harman, brothers Chris and Nelson Campbell, Patty’s brother in law Ben Cain and her nephew Rick Owens, brothers Timmie Smith and Steve Meyers and their nephew Justin Hart, and of course the company owners Pete and Patty, and their children, Andrea and Zach- and now Andrea’s two month old daughter, Isabel, who will no doubt be a valuable part of the company in the future! We value our employees’ relationships with their families and are proud to employ so many family members for all these years.
Being a family focused company means that we are empathetic to the needs of having a family, and we strive to work with our employees busy schedules, knowing the importance of family time. This is made easy because we are a small company where our employees are valued, and not just a number. We choose to keep PMSI small because this is not a connection we want to lose with our employees- it is something we want to maintain for years to come.